We ship to UK mainland and  Northern Ireland, 

Carriage varies from 3.50 - £8 per order depending on weight, This excludes Highlands and Islands, Channel Islands and Isle of Man. (the normal delivery Time is 3-5 working days
We endeavour to dispatch all in stock items ordered the same day if ordered before 3pm. Unless otherwise requested we normally use Royal Mail or Parcel force .
We can offer a next working day delivery service if you order before 2pm and select Next day delivery  at checkout. (This does not include delivery on Saturdays & Sundays)

Our post & packing charge varies according to the weight of the item, but will never be more than £8 for the total order*..

Returning and exchanging Products

You can return products you purchase from us for a full refund, providing it is not fitted and returned with it's original packing undamaged.
It must be in the same condition as when you received it , and it must come back to us within 21 days. To return a product please contact us via the helpdesk and request an RMA  number. One you receive an RMA number please include this number inside the packaging so we are able to identify it when it is returned** . Upon inspection of the returned item we will credit your payment method with the amount of the item less the Post and packing Charge.

Items are guranteed for six months from manufactures defects.

Items will not be accepted for credit without an issued RMA number

If there is something wrong with the item, or you receive something other than what you ordered we will pay for the return postage.

Cancelling an amending order

Items that have not been dispatched can be cancelled or amended by contacting us via the the helpdesk or telephone.  (excludes special order items see below) 

Items that have been specially ordered for you either via the internet or telephone cannot be cancelled or amended once payment has been made.

Items not received

If you have not received an item after the delivery time speified. Please contact us.
Refunds and replacements will not be issued or considered until 10 working days of order to allow for delays in the postal system.
If the Item was sent via Recorded delivery, Special delivery, or parcel Force and proof of delivery was received, refunds will not be issued.

If you have any other questions , please contact us via thehelpdesk

Parts supplied

All our parts are geunine manufacturer's spare parts, they should always be fitted by a suitably qualified person with the appliance disconnected from the mains supply

Enquiries

All helpdesk enquiries will normally be reponded to in one working day

* Carriage may be more on items specially ordered via our spares request form.(applies to UK Mainland only, carriage is calculated at checkout for other countries.)
** Items ordered via our spares request form are ordered for you specially and cannot be returned to us unless faulty. If the item is faulty, email us and wil will send you a 'spares return number' please include this item in your package. If it is an electronic item, we are sorry but they are not returnable under any circumstances. Postage will not be refunded on products incorrectley ordered.This does not affect your statutory rights.